Are you passionate about customer satisfaction and eager to be the driving force behind our clients' success post-sale? Join us as a Customer Success Manager at Cobase, where your role will be crucial in onboarding new clients and ensuring they thrive using our platform. This is an excellent opportunity for those with a customer-focused mindset, exceptional communication skills, and a keen interest in technology. No prior experience is required, but a proactive attitude and the ability to juggle multiple projects are essential.

At Cobase, we provide a leading multi-bank platform that simplifies the complexity of managing multiple banking relationships worldwide. Our platform enables companies to manage their bank accounts, payments, and cash flow efficiently and securely from a single interface.

Responsibilities:

• Onboarding Clients: Guide new clients through the onboarding process to ensure a smooth start.
• Bank Connectivity Management: Assist clients in connecting to banks and managing their accounts.
• Issue Resolution: Address and resolve any client issues promptly and efficiently.
• Service Enablement: Help clients enable additional services on our platform.
• Feedback Collection: Gather and relay actionable feedback to improve our services.
• Client Engagement: Work with some of the biggest companies, helping them manage their worldwide financial set-up.

Qualifications:

• Customer-Centric Mindset: Prioritize client satisfaction in all interactions.
• Tech-Savvy: Comfortable with technology and quick to learn new systems.
• Excellent Organizer: Strong organizational skills and attention to detail.
• Team Player: Work well in a team and are sensitive to cultural differences.
• Fluent in Business English: Strong communication skills in English.
• Education: Bachelor's degree in a relevant field.
• High Performance: Thrive in a fast-paced, high-performance environment, demonstrating a strong drive to achieve and exceed goals.
• Winning Together: Collaborate effectively to achieve common goals and celebrate team success.

Experience:

• We Welcome Applications of Different Levels: Prior finance experience is preferred.

Offer:

• Competitive Salary: €2,750 - €4,000 per month, based on experience and skills.
• High-Performance Culture: Join a team dedicated to achieving exceptional results and continuous improvement.
• Flexible Working Hours: 32-40 hours per week to suit your lifestyle.
• Benefits Package: Comprehensive benefits to support your well-being.
• Remote Working Day: Optional one day per week remote work.
• Location: Amsterdam-based with commute expense arrangement.

 Direct applications only; no external recruiters

 Join us to make a meaningful impact and grow with our high-performing team while working with some of the biggest companies in managing their worldwide financial set-up!